EE-BTWIFI

[MickyBinks]

Can anyone explain why all of the mobile phones in our family can no longer operate in BTWIFI Hotspots

[Katie_B]

Hi @MickyBinks. 

Welcome back to the community. 

Are you connected to the Hotspot but unable to get online?

If you have problems connecting do you see any errors?

Katie

[MickyBinks]

Katie.

Yes we are connected but unable to get online, this only happened since EE became a part of BT we are able to use other organisations networks when connected. 

[Katie_B]

Thanks for confirming @MickyBinks. 

What does the Hotspot connection show as?

Katie

[MickyBinks]

 EE-BTWIFI

[Lesley_W]

Thanks @MickyBinks 

Is it asking you to log in when you connect?

Lesley

[gg30340]

When you connect to EE-Wifi you should then be presented with a web page which is the landing page for EE-Wifi and you will be required to enter your BTID and password in order to complete the connection and access the Internet.

Is this what happens when you connect?

[MickyBinks]

No, we are logged on but nothing works, the internet pages open,  for example, e-mail, Google, Facebook but we cant open. 

[gg30340]

Type this into the address bar on your browser when you have selected an EEWifi hotspot.

https://ee-wifi.ee.co.uk/public/ee

Click on User Account and use your BTID and Password to log on.

See link for more info

Help & advice | Find WiFi hotspots | EE WiFi

[MickyBinks]

Thank you