Email not verified

[Kevc2]

Just got bt broadband and trying to get onto mybt app, but going round in circles  because although have set up ID, email and password when I try to log in I keep getting  email not verified message.  Anyone know how to solve this issue..

[gg30340]

Are you able to log onto your MyBT using the MyBT button in the menu bar at the top of this page?

[gg30340]

I have just re-read your post.

Since July 2022 New BT Broadband customers no longer have the option to set up an BTMail email account

You stated that you have set up a BTID along with email and password. Was this a BTMail email account or an email address from another email service? 

If you were previously a BT Broadband customer and it is a BTMail address from that account have you tried logging onto your MyBT from that time.