BT Cloud error code MBB3-04

[DavidM]

Hi @BrianJSmith and @Chris179 

Sorry you're also seeing this error message. Are you able to try an older URL like @VKB ?

Cheers

David

[Chris179]

Good morning David,
it would be useful if he has posted the old URL.

thanks, Chris .

[Chris179]

David

Getting code on two different browsers.

If I go in via MY BT   products I get the same.

If I google bt cloud and get to the www. btcloud.bt.download,

I get 503 service not available

Chris

[DavidM]

Thanks for that @Chris179 

@VKB are you able to post the old URL?

Cheers

David

[VKB]

@David M This was the link but I suspect that it points to my vault. Others just need to go into their history and find a similar URL https://btcloud.bt.com/web/app/d3a1a8d04dcb467899befe6ed9aa7976/vault#/

[DavidM]

Thanks again @VKB 

Cheers

David

[PvB]

Hello, I don't know if this will work for all but I too experienced this same error code so I deleted all my cookies & was able to log in straightaway. Hope this helps somebody but might not work for all?

[BrianJSmith]

Hi No I haven't got an old URL though I have tried typing in the BT cloud URL direct  but this just takes me to the standard login screen and fails error MBB3-04 when I input Userid and valid password. (I have tried an invalid password just in case the error pops up regardless but it didn't, it requires a valid one)  I access BT Cloud only from the desktop version. I have also noticed the address bar returns a numeric only error number 900304 which is similar to the MBB3-04 user friendly? version.

[ChrisM57]

The clear cookies/cache trick worked once only.

Now back to no access error MBB3-4

Come on BT get a fix for your customers!

[VKB]

What I have been doing, which does work.

1.  Log on 

2. Get the error code

3. Click the URL which I saved