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Message 11 of 14

Re: Game Pass Ultimate

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Oh dear. Now I feel rather stupid for just doing this! This seems like a pretty major issue to exist. Any updates on this?

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Message 12 of 14

Re: Game Pass Ultimate

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Countless hours on the phone to countless different agents over the course of 2 months did eventually result in me regaining control of my GPU billing but it took an agent, who happened to live so close to us he could almost described as a neighbour, to sort it.

He was able to get hold of this specialist back office team in Newcastle who were able to release my XBL/GPU billing from BT's iron grip.

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Message 13 of 14

Re: Game Pass Ultimate

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My Bt Game Pass offer ended yesterday (20th), when I check my BT I don't have any subscription in my BT services. 

When I log in to Xbox and check my services/subscriptions it still shows as being purchased by BT/EE. 

 

Fortunately gamepass still works as I have a prepaid subscription until 09/24. 

How do I get the account management back on the Xbox site?

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Message 14 of 14

Re: Game Pass Ultimate

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Hi @m_r_jackson90,

Thank you for replying. If you send me your details, I can get this checked to make sure the control of your game pass reverts back to Microsoft.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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