Mobile phone app

[EdSurrey]

Every so often my BT app will switch off the biometric settings. If this an app fault or my Samsung mobile? It doesn’t happen with other apps.

[rbz5416]

I would guess at app updates resetting the option to default off.

[EdSurrey · Accepted solution]

Yes, that sounds reasonable. Thank you.

[rbz5416]

I haven't used it for a while so just checked, Despite initially offering finger print, it then proceeded to show it had forgotten all log in info & asked for a PIN again. Fingerprint was then off in settings. So just looks like the app has the same BT "quality" as pretty much everything else they do...

[EdSurrey]

Thanks for the further information. I’ll monitor the behaviour of the app and, in the meanwhile, perhaps someone from BT will read this and be prompted to remove the design flaws in their app.

[EdSurrey]

It's still happening and it's bloody annoying. I log in via the fingerprint, I'm then asked for my email address and password, followed by my pin number. I look in biometrics and it is turned off.

It is a simple programming change to correct it, DO IT NOW!

[Andrew600]

An iOS app update is available 8.50.3 and it’s working at the moment, so worth a try.

I don’t know if it’s fixed yet though. I got caught out with the last update working then reverting to same problem a few hours after updating.

[EdSurrey]

Thank you for replying but I'm on Android not IOS.

[Andrew600]

It doesn’t matter. I just checked it again and it’s asking me to sign in… again!! ☹️🙄