My BT App forgetting PIN and fingerprint login

[StewartH]

I was asked to comment by BT on the BT community after leaving a review of the My BT app on Google. So here goes.

I've set up a PIN and fingerprint login, but the app insists on asking for my username and password every time I open it. I've cleared the app data and cache with no benefit.

In addition, autofill doesn't work properly - I get my username (email address) autofilled, but the password also gets the email address autofilled.

I have many other apps where fingerprint login and autofill work properly.

[JohnC2]

Hi @StewartH, welcome to the forum, and thanks for posting.

Sorry that you were unable to get this resolved when you provided a review on the app. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

Cheers

John

[DazzlerB]

Please can I get help with this as well? I've been struggling with this problem for at least a year. Reinstalling doesn't help. I have to log in and create a pin about 80% of the time. I'm using Android.

[DavidM]

Hi @DazzlerB and welcome back. Great to see you again.

I'll be happy to take a look at this also. I'll drop you a private message now so you can get in touch.

Cheers

David

[timgaved]

I also have this problem. Perhaps you could put the solution here.

Thanks

[StewartH]

• Sorry, I never found a solution I just live with it