My BT App

[ToneFone]

Ha, that's funny - been online with them all morning with a problem with Hybrid Connect! 

Just finished, so I'll contact them again re this issue.

Thanks

[Michael_D]

My pleasure @ToneFone 

Please keep me posted with how it goes.

Michael

[zulu17]

I experience the same issues with My BT so you are not the only person affected.

[ToneFone · Accepted solution]

@Michael_D 

All now sorted - it was due to the fact that my BT login ID wasn't my email address! 

The website wouldn't let me change the login ID (as I didn't have 2 email addresses, one for login, and one for recovery). I had to set up a second email address, but it still wouldn't let me make the change. The Guide had to do it all for me, and the app now seems to be working OK.

[Michael_D]

Fantastic news @ToneFone, thanks for the update.

Take care and have a great weekend.

Michael