My BT App

[ToneFone]

I have recently downloaded the My BT app, and managed to register on it, however every time I open the app it asks for my PIN number, and then comes up with the following message:-

Sorry, we are unable to log you in as there is no account linked to this BT
ID. To add your account please visit bt.com/addaccount

I follow the link, where I am asked for my user name, password, and then my account number. When I go back to the app it asks me to create a new PIN, and then gives me access.

Close the app, reopen it, and I have to go through the whole process again - why am I having this problem?

[gg30340]

Are you saving the PIN after you have created it within the app?

[ToneFone]

It doesn't have a save option

[David500]

Are you using iPhone or Android? I get this problem on iPhone/iPad.

[Michael_D]

Hi @ToneFone 

Is this just happening on the My BT app? Are you able to view your account fully if you login through the website?

Michael

[ToneFone]

No, it's just on the app - no problems logging in via the website

[Michael_D]

Thanks @ToneFone.

Can you try to delete the app and install it again to see if there is any improvement?

Michael

[ToneFone]

Android

[ToneFone]

OK, just done that again, still got the same problem

[Michael_D]

Thanks for trying @ToneFone.

If it is still the same, I'd recommend speaking to our tech guides so they can look at it further, and get a ticket opened if they are unable to resolve it.

Michael