Forum Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ToneFone
Aspiring Contributor

on ‎23-01-2025 11h43

989 Views
Message 11 of 15

Re: My BT App

Go to solution

Ha, that's funny - been online with them all morning with a problem with Hybrid Connect! 

Just finished, so I'll contact them again re this issue.

Thanks

0 Ratings
Reply
Michael_D
Moderator
Moderator

on ‎23-01-2025 11h49

983 Views
Message 12 of 15

Re: My BT App

Go to solution

My pleasure @ToneFone 

Please keep me posted with how it goes.

Michael

Reply
zulu17
Distinguished Guru
Distinguished Guru

on ‎23-01-2025 11h51

982 Views
Message 13 of 15

Re: My BT App

Go to solution

I experience the same issues with My BT so you are not the only person affected.

Reply
ToneFone
Aspiring Contributor

on ‎24-01-2025 11h16

950 Views
Message 14 of 15

Re: My BT App

Go to solution

@Michael_D 

All now sorted - it was due to the fact that my BT login ID wasn't my email address! 

The website wouldn't let me change the login ID (as I didn't have 2 email addresses, one for login, and one for recovery). I had to set up a second email address, but it still wouldn't let me make the change. The Guide had to do it all for me, and the app now seems to be working OK.

Reply
Michael_D
Moderator
Moderator

on ‎24-01-2025 11h19

943 Views
Message 15 of 15

Re: My BT App

Go to solution

Fantastic news @ToneFone, thanks for the update.

Take care and have a great weekend.

Michael

Reply