My BT app 'something went wrong'

[Tessifus]

Can't log in to app. Keeps saying 'something went wrong'. Can log in to website ok. Have changed password, deleted and reinstalled app. Also spoke to customer service yesterday who said the error would be fixed within 24 hours but I still can't get in. Samsung S22+

[NeilO]

@Tessifus I'm sorry to see you're experiencing problems logging into the MyBT app. I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil

[RobbieMac · Accepted solution]

Hi @Tessifus

Thank you for taking the time to chat with me this afternoon.

I am sorry for the problems you were having.  I arranged to update your account details from here and I am pleased that everything is now working for you.

I'll close this off from here today as agreed, but if you need a hand or have a question about your BT services in future you know where we are.

Thanks,

Robbie

[martin-j-smith-grfc]

I am encountering this issue - how do I get BT to change the data at their end to resolve it?

[Michael_D]

Hi @martin-j-smith-grfc 

Welcome to the community.

If you have tried deleting and re-installing the app and it is still the same, I'd recommend getting in touch with our tech guides so they can bring up your account and look into this.

If they need to, they can raise a ticket to get it working for you.

Michael