My BT app

[Rex23]

Hi,

any advice my BT app keeps saying we are working on the system at present. This has been going on for several days, I have deleted the app and downloaded again also cleared cache I think.

any help appreciated

[Andrew24]

I had a similar issue a while ago which meant the BT App would not work properly but it turned out the issue was  caused because i had multiple legacy accounts so the solution for me was to contact BT via webchat to get the accounts sorted and now everything works perfectly.

[Rex23]

Thanks, I will try them.

[Rex23]

Sorry for the late reply. Thanks for your help

[Andrew24]

You are welcome.