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Message 1 of 5

My BT app

Hi,

any advice my BT app keeps saying we are working on the system at present. This has been going on for several days, I have deleted the app and downloaded again also cleared cache I think.

any help appreciated

 

 

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4 REPLIES 4
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Message 2 of 5

Re: My BT app

I had a similar issue a while ago which meant the BT App would not work properly but it turned out the issue was  caused because i had multiple legacy accounts so the solution for me was to contact BT via webchat to get the accounts sorted and now everything works perfectly.

 

 

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Message 3 of 5

Re: My BT app

Thanks, I will try them.

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Message 4 of 5

Re: My BT app

Sorry for the late reply. Thanks for your help

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Message 5 of 5

Re: My BT app

You are welcome.

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