<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
any advice my BT app keeps saying we are working on the system at present. This has been going on for several days, I have deleted the app and downloaded again also cleared cache I think.
I had a similar issue a while ago which meant the BT App would not work properly but it turned out the issue was caused because i had multiple legacy accounts so the solution for me was to contact BT via webchat to get the accounts sorted and now everything works perfectly.
