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MyBT app WIFI controls problem

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Since the MyBT app updated I am unable to access the WIFI controls under parental controls anymore which is really frustrating for me as someone with 2 internet curious children. 

I used to be able to utilise these controls on the old app, now however when I go to the parental controls section the WIFI controls button says 'please download the My BT app' even though I am on the app! What is even more confusing is that all the other options like 'virus protect' above wifi controls work fine and allow me access to those features. 

 

I have tried re-downloading the app and uninstalling and reinstalling the app but the problem persists. Any advice appreciated.

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Re: MyBT app WIFI controls problem

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Hi @rsmith1186

Thanks so much for coming here. 

If you are unable to access your parental controls please give us a call. 

Our technical care team will be able to take a further look into this. 

Katie

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