Norton Server Error

[Sing]

I'm not able to activate Norton and getting server error.  I think the problem is I am wrongly listed as account manager rather than account holder and number given on the website to ring to get this changed - 0800 111 456 - is wrong.  None of the options on the general number cover this and I can't get to speak to anyone.  Any idea how I can get this sorted and activate Norton??

[NeilO]

@Sing welcome to the community and thanks for posting. That's something you can change yourself in MyBT.

Please follow the steps below:

1. Log in to My BT > on a web browser
2. Click on Your details then Account
3. Scroll down and you'll see if you're an Account holder or Account manager
4. Click on the I should be the Account holder link and follow the steps

Thanks 

Neil

[Sing]

Hi

I've tried that already and get this error message.  The phone number is unobtainable.   I have tried ringing BT main help number but there aren't any options to choose to deal with this and I can't get to speak to anyone!  I am and have only ever been the account holder.