Norton online security

[SteveM2]

I have tried to install Norton online security on my iMac (latest model using Monterey version 12.2) as per BT instruction, but the download has stalled at stage 3 of 5 ‘Full Disk Access’. When I ‘Open Preferences’ it brings up the ‘Security & Privacy’ view but that does not show ‘Norton System Extension’ as a tick box option. All that is shown is ‘Install Norton Security’ and ‘Norton Security’ which I have ticked and locked. The Norton Security app is shown with a green tick at the base of my main screen but when I open the  app it simply asks me to complete Full Disk Access. I also get warning messages from Norton to say that ‘You are at risk!’ and to finish set up which I am not able to do given that the Full Disk Access option does not appear in my Security & Privacy. When I access the Norton dashboard/report it states that there is an issue but when I press the Fix It button it simply states that I need to be online - which I am! Any ideas please to resolve this issue. Otherwise my plan A is to uninstall - but I am not a techie and am unsure how to uninstall and if I did would the same  stage 3 installation issue reoccur? Plan B would be to take the Mac back to factory settings which I am loath to do. Help!

[mog_catto]

I know this sounds daft, but did you scroll down on the left hand side?  Full Disk Access is further down that list on the left hand side.

[SteveM2 · Accepted solution]

Many thanks for this. The Mac defaulted to Full Disk Access, however your suggestion did prompt me to scroll down the list of Apps (previously I had tried the +\- buttons without success) and that brought up the Norton System Extension. Hopefully now resolved!