Parental Controls Not Working

[starbuck88]

Hi,

My parental controls aren't working. 

I used to use them and since going full fibre I never really realised they weren't working until I thought I best set it up (I thought maybe they needed setting up again) but no.

I can set and block anything and it still lets me view the websites.

I am using BT DNS Servers so I think it needs someone BT side to sort this for me.

Thank you

[RobbieMac]

Hi @starbuck88

Thank you for your post and welcome back!

I am sorry for the problems you're having with Parental Controls.  We'll be able to give you a hand to get this sorted.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie