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Message 1 of 4

Parental controls no longer working

The parental controls no longer work with my Bt  wifi. The dns servers seem to be set correctly but the websites meant to be blocked are not.

I have spoken to BT couple of times - on chat - and they keep pointing to the “security web page”. Keep repeating myself and it goes on in a loop - disappointing support from BT.

What can I do to resolve this ?

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Message 2 of 4

Re: Parental controls no longer working

Hi @ramnishkalsi, welcome to the forum, and thanks for posting.

Sorry that you're having a problem with the Parental Controls. Would you please check your DNS settings just to be sure that this is not the issue? 

Post back and let me know and we'll be happy to help if you need further assistance.

Cheers

John

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Message 3 of 4

Re: Parental controls no longer working

Yes I have checked the DNS entries.

They all point to 192.168.1.254

 

Thanks.

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Message 4 of 4

Re: Parental controls no longer working

Hi @ramnishkalsi, thanks for checking that for me and I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to help you with this.

cheers

John

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