Parental controls not working for over 2 Weeks!

[Monty_jon]

I have not had any parental controls working for over two weeks on any device.

I contacted customer help, and raised a complaint.

They tell me it’s a nationwide issue.

Is anyone else having problems with it?

[stevecora]

Had the same issue, was told the same thing by the guides, known problem etc, controls were stuck for 4 days. However once the moderators (DanielS) at Enniskillen looked at this, it was fixed in 24 hours.

[Monty_jon]

How do I get in touch with moderators?

And why can't BT complaints help?

[joannasa]

Same for me.  Not fixed yet but if you email BT, rather than rely on Chat, someone tries various things in the background and you get a reference number.

[stevecora]

The moderators work through the community board and should reach out to you, once you're in contact they will sort you out.

[Monty_jon]

Yes, I have the reference number, but don't seem to be getting anywhere

[DanielS]

Hi @Monty_jon,

I am so sorry that this is still ongoing.

It's important that we get this fixed for you.

I'll send you a private message so you can reply back to my team.

Thanks for the mention too @stevecora 

DanielS

[Monty_jon]

Two more calls to BT ans still not working, not good!

[RobbieMac]

Hi @Monty_jon

Thanks for posting back.

I have responded to your private message.  Please reply with the info and we'll pick up and get you sorted that way.

Thanks,

Robbie