Parental controls not working

[ajk7]

Since moving house my BT parental controls are not working. I have reset the hub, reset the level of control, tried blocking individual sites, and checked on multiple devices, but there is absolutely no restriction. I get an email telling me I have made the changes and have active parental controls, but nothing actually alters. Please could someone help? I can't get through to anyone on the chat function either.....

Many thanks in advance

[JohnC2]

Hi @ajk7, welcome to the forum, and thanks for posting. 

I'm sorry that the Parental Controls are not working for you. Would you please check that you are using BT's DNS Settings and post back to let me know?

Cheers

John

[ajk7]

Many thanks

yes I am using 192.168.1.254

[RobbieMac]

Good morning @ajk7 

Thank you for posting back to confirm you're using our DNS settings.

We are going to need your details to help sort this out.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie