Parental controls

[Shaz2018]

Hi everyone,  I'm looking for help with parental controls,  im not able to find them  any help would be appreciated.

Thanks 

[Keith_Beddoe]

https://www.bt.com/help/security/parental-controls

[Shaz2018]

Thanks for your message, bug I'm not able to find manage my extras within my BT login 

[Keith_Beddoe]

I have asked a moderator to help.

[DavidM]

Hi @Shaz2018 and welcome to our community.

Thanks for posting about the parental controls, sorry you're having a few problems. I can help. I need a few details to please check your inbox for my message and drop me a reply.

Cheers

David

[JohnC2 · Accepted solution]

Hi @Shaz2018, thanks for getting in touch. The issue was caused as your BTID login name was not an email address. 

Once you've updated this you will be able to access the Parental Controls. 
You can find out how to update your login name at: Can I change my BT ID security question and answer? | BT Help

Cheers

John