Hi. I am devastated as have only just learned that BT cloud is no more and I hadn’t downloaded my photos which go back as far as 20 years when my children were born. Is there anyway of retrieving these???
No they can not be recovered.
See this thread and thee are a few others on the forum if you use the search function.
https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/m-p/2394468