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Message 1 of 3

Problems connected discs to mobile, First discovery attempt failed

My wifi stopped working.  BT said I needed a new router which they sent me.  We have 2 BT discs, so after setting up the new router and connecting to it on my mobile, I tried the whole home wifi app.  Connected the first disc with ethernet, waiting for it to turn blue, but then I got stuck because the app on my phone can't find the disc and I get the message, "first discover attempt failed, will retry" and error code: setup - 012.

Tried the other disc, same problem.

However, when I put the discs back into their positions, both now appear to be working with solid blue lights.

When I look at what is connected to my wifi, there appears to be 3 discs connected, "hallway", "hallwayb" and "bar".  Am assuming the system has applied the "b" to "hallway" to distinguish it, because I didn't.  Nothing is running from the "hallway" disc, but "hallwayb" and "bar" seem to be working fine.

So, do I need to delete the "hallway" one, and if so how?   And how do I get the app to connect so I get full use of it?  I've googled and it seems perhaps the discs may need a firmware update??

Thanks

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Message 2 of 3

Re: Problems connected discs to mobile, First discovery attempt failed

What colour are the discs? if black then you're using the wrong app, you should be using the My BT app


Please help the community to help you by including all relevant information, single word responses may be quick to type but they offer little value to this Community Forum and do not help its team of volunteer members to help you.
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Message 3 of 3

Re: Problems connected discs to mobile, First discovery attempt failed

Thank you so much. I was sure that was the app I used last time.

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