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Message 21 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi Everyone,  

I've chased this up today and have been advised it is a known issue, no fix date has been provided but I've asked to be kept in the loop and will update the thread when I know more.

@licquorice do you want to opt back into the BT Wifi facility as I have been advised there is a workaround that we can apply from our side?

Also if there are any other customers who are not able to opt back into BT wifi and would like to do so post here and let us know.

Thanks

Neil

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Message 22 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO , thanks for the offer. I didn't actually want to change anything I was just testing the method which revealed the problem.

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Message 23 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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@licquorice no worries

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Message 24 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO 

Would it be possible for you to help me opt back in to use BT Wi-Fi please using the workaround that is available?

Regards,

Carwyn

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Message 25 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @carwynf1 Thanks for posting, my colleague in the social media team has spoken to me about this and I've let her know what needs to be done to get that sorted for you. 

Thanks

Neil

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Message 26 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO 

Thanks for your help sorting this out! How long does it usually take to activate?

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Message 27 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @carwynf1 it really depends on how busy the back office team are that we have to raise this with but I would expect they will pick it up within the next 24 to 48 hours. 

Thanks

Neil

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Message 28 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO 

It looks like I have been opted back in, thank you! I have checked my Smart Hub 2 it shows that the Public Wi-Fi status is not active even though I have opted in, is there a way to push this to activate it?

 

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Message 29 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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If you can access BTWifi, ignore what the hub says.

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Message 30 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO and @licquorice 

but I would like the hub to send out public Wi-Fi as well?

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