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Message 31 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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I thought you said it was working.

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Message 32 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @licquorice 

Sorry what I meant was my Smart Hub 2 isn’t sending the public wi-fi signal out, states it’s not active. I can access the public wifi now I have been opted back in.

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Message 33 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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I assumed that you were testing that it worked by connecting to your own BTWifi signal. Can you not see BTWiFi as a network regardless of what the hub says?

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Message 34 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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@licquorice  I’m afraid not, I cannot see BT Wi-Fi or BT Wi-Fi X as an option, under router connection settings it shows Public Wi-Fi status Not active so I take it this is the part where BT Wi-Fi hotspot is being distributed.

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Message 35 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @carwynf1 It can take up to 30 days for the Hub to start broadcasting the public BT wifi hotspot again. 

Neil

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Message 36 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO 

Thank you for clarifying! Was expecting it to be an instant switch on.

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Message 37 of 37

Re: Public BT Wi-Fi opt out - mod please assist

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Hi @NeilO,  @JohnC2 

I have been opted back in, and as you have stated it can take up to 30 days. Is there a way to check with the Wi-FI team if the the hub has been opened for this please? 

Thanks,

Carwyn

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