I have been successfully using BT Cloud version 22.12.33-full.nupkg since 23/11/2023 at 14:12 on my Windows 10 laptop, but recently it progressively started to fail.
The first symptom that appeared was as follows:
After clicking the BTCloud Desktop icon, the usual (BT Cloud – Log in) ‘Connecting to the server’/’syncing’/’synced’ icon successfully appeared in the ‘Show hidden icons’ panel in the appropriate syncing state.
Clicking on the icon worked correctly in that it opened the Setup Pane, which overall appeared to be functioning correctly. However, when clicking the ‘BT Cloud – Log in’ icon and then entering the necessary ‘User Name and Password’ access through the secure address process only worked intermittently and returned the message that an error had occurred and to try again later. Sometimes this resulted in achieving access, but it was inconsistent.
The process then became permanent and an Error report - UN1 was displayed saying try again later, which I did for a few days, but nothing changed. I checked the BT Cloud Forum and saw that other uses were having the same problem.
More recently going through the same process, as described above, the Setup Pane now no longer fully fills with the usual uploads and downloads, the Setup icon does not function at all and when clicking the ‘BT Cloud – Log in’ icon a new panel appears in the centre of the screen saying ‘Sign in with browser’.
I didn’t know what this meant, so I clicked on it and the same pane appeared into which I then entered the necessary ‘User Name and Password’, but a message appeared on screen stating:
‘Something went wrong’
‘To continue, close this window and return to BT Cloud’
Again, I do not know what this message means as I cannot get into BT Cloud.
I thought that there may be a working path to BT Cloud via My BT, but I have been unable to find one.
I have tried to be patient and not move or change anything since the failure occurred.
JTS1
