My BT showing wrong account number

[Taylorman84]

I'm having the same problem, trying to get my 12 months of xbox pass but shoeing my account number for my mobile phone instead of my broadband

Help?

[DanielS]

Hi @Taylorman84,

Have you tried adding your active broadband account to your MyBT?

Once logged in, click on 'Your details' and then on 'Account'.

Next, scroll down and click on 'Add an account' and follow the prompts to enter your new account.

After this has been set up, you should be able to use the Xbox Game Pass. If you then want your old account removed, contact me here and let me know.

Thanks
DanielS

[Taylorman84]

Hi Daniel,
Already shows that I've got the account on the Web page and sats that I have multiple accounts. When trying to change, I click on the account I want, but then when I go to my products it goes back to the mobile phone account. Don't think the Web page wants me to have xbox pass.
Don't want the old account removing though as I use it for the btsport/tnt product.

[DanielS]

Thanks @Taylorman84.

I think we would need to look into another option for you.

I'm sending you a private message that you can reply back to me on.

Thanks
DanielS

[JohnC2 · Accepted solution]

Hi @Taylorman84, thanks for your PM and confirming the BTID is working ok now that it has been set up again. 

Cheers

John

[Taylorman84]

Hi John, sorry to bother you but looks like when this got sorted both my accounts got deleted and now I've list my tnt product for my first account

[NeilO]

Hi @Taylorman84 TNT Sports is provided via the Discovery+ app now. Have you activated Discovery+ by following the steps on this link? 

Thanks

Neil

[Taylorman84]

Hi Neil, 

Yeah, I tried it mare but not having any luck 

It's from my ee account which says its activated via the discovery app and I even got a text through but its not having it

[NeilO]

@Taylorman84 I'm sorry as your TNT Sport is provided by EE you'll need to raise this directly with them, the BT Community don't have access to your EE account to help. Home - The EE Community

Neil