Update to BT virus protect by Norton. Server Error message

[Spraffer109]

Hi Just recently got BT broadband and trying to download the norton anti virus but keep getting server error message i have uninstalled my F-secure anti virus program and i am the account holder but still no luck any chance someone can tell me what i'm doing wrong please. 

[JohnC2]

Hi @Spraffer109, welcome to the forum and sorry you're getting this error.

Are you able to view your bills ok on your MyBT?
Do you have more than one account on your BTID?

Cheers

John

[Spraffer109]

I just have the 1 account as holder and can see my bills.

I think my pc had mcfee on it that i never used or knew about so i'm just uninstalling this and see if it will work and will get back to you if it doesn't.

Regards Spraffer

[JohnC2]

Hi @Spraffer109, thanks for confirming that info for me. Do post back and let us know how you get on after the McAfee is uninstalled.

Cheers

John

[Spraffer109]

No luck, still getting server error, i really thought that might have done it 😥

[JohnC2]

Hi @Spraffer109, thanks for the update.

Is it still giving you the server error message?
Is the device a Mac?

Cheers

John

[Spraffer109]

Yes still giving server error, its a Dell with windows bought just before pandemic so pretty new.

Any ideas please i'm at work now so can try tonight. Regards Spraffer109 

[JohnC2]

Hi @Spraffer109, cheers for confirming that.

I'm not sure what is causing this so I've sent you a Private Message so you can get in touch with the Mod team and we'll look into this further with you.

Cheers

John 

[JohnC2 · Accepted solution]

Hi @Spraffer109, thanks for getting in touch and sorry for the delay in getting in touch with you. I can see that the Virus Protect team has been in touch with you yesterday and resolved this fault.

Cheers

John

[Spraffer109]

Yeah apparently it was a fault on their side because 2 accounts had been set up, and was causing a conflict.

All sorted now and up and running.

Cheers for your advice.

Regards the Spraff