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Message 11 of 15

Re: Unable to disable BT Wi-Fi

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Hi @DavidM,

Yes this has now been resolved - thanks. For the benefit of anyone else reading this thread, the BT Wifi team opted me out of BT Wifi on the backend and as a result, my BT Smart Hub is no longer broadcasting the "BTWifi-X" network.

As I understand it, once you're opted out, some workflow pushes a configuration update to the Smart Hub causing it to disable the BT Wifi network.

Thanks!

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Message 12 of 15

Re: Unable to disable BT Wi-Fi

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Exactly, but this is achievable via MyBT if the web page wasn't broken.

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Message 13 of 15

Re: Unable to disable BT Wi-Fi

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Is it not possible to disable all  Wi-Fi via the router user interface?

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Message 14 of 15

Re: Unable to disable BT Wi-Fi

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Yes, but not a lot of use if only requiring to disable BT WiFi

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Message 15 of 15

Re: Unable to disable BT Wi-Fi

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My understanding was that users had disabled wireless but BT Wi-Fi was found to still be active . This was subsequently fixed by a firmware upgrade. I may have totally got the wrong end of the stick however.

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