Unable to locate Game Pass offer

[h1nga]

I recently signed up to the Full Fibre 500 package with 6 months of game pass included for Xbox. I am unable to locate the offer in my BT account. I have tried the forum but not able the locate the offer. Can anyone help please?

Thanks, Hannah

[imjolly]

Has your first bill been paid?

You need to access MYBT from browser not using app on phone

[h1nga]

Hi there. Yes, first bill has been paid and I am logged into my account on my browser on the computer. 

Thanks, Hannah

[imjolly]

Don you see heading. Content partners

[h1nga]

I don't see anything for content partners

Thanks, Hannah

[RobbieMac]

Hi @h1nga

Welcome and thanks for your posts!

Sorry for the problems you're having locating the Xbox offer.  When you login to your BT ID here -> www.bt.com/mybt <- scroll down the homepage and you should see something like this:

Can you double check and post back to let me know how you get on please?

Thanks,

Robbie

[h1nga]

Hi Robbie -

This is what I see

Thanks,

Hannah

[RobbieMac]

Thanks for checking that @h1nga 

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie