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Message 1 of 4

Unable to unlink my microsoft xbox game pass account without a bt account

Hi, I bought a xbox gamepass 1 month code and now it says that my account is managed by bt and I cannot cancel my subscription. I called microsoft and they told me that BT should be responsible of unlinking my microsoft account.

I'm not a BT customer so I'm unable to access to any account settings to unlink it.

Can you help me?

 

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Message 2 of 4

Re: Unable to unlink my microsoft xbox game pass account without a bt account

Hi @percythegreat 

Thanks for posting and welcome to the community.

Can I ask how you signed up this might help us to help you regain control of your Xbox account.

Thanks

Stuart

 

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Message 3 of 4

Re: Unable to unlink my microsoft xbox game pass account without a bt account

I just signed up in my xbox account and used a gamepass code bought in a website. Now my xbox account is linked to a bt account that is not mine.

I think my situation is the same as the one this user posted: Solved: Unlink BT from Xbox Game Pass account - BT Community

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Message 4 of 4

Re: Unable to unlink my microsoft xbox game pass account without a bt account

Hi @percythegreat 

Bit concerning a code bought online might have been connected to a BT account, I've sent a pm asking for details maybe we can get your Xbox account freed up for you.

Cheers

Stuart

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