Unlinking Xbox game pass from BT/EE

[jpbjm]

I can't find a way to unlink my Xbox game pass subscription from BT/EE. The subscription has been cancelled but it is still controlled by BT/EE. How can I release it from being managed by BT/EE?

[Keith_Beddoe]

This is just a customer to customer help forum, everyone here, including myself, are just customers and will not be able to deal with any issues relating to your account.

Select the 'message now' option on this link https://www.bt.com/help/contact-bt/account-and-billing/broadband to have a live chat with a billing guide, they'll get you sorted.

[jpbjm]

I tried that but they didn't resolve it.

[Keith_Beddoe]

Then I suggest you ring them instead.
Try calling 0330 1234 150

Nobody here can help with this.