Virus protect activation error

[wrayd21]

I keep trying to activate BT Virus protect, and all I get is a message on the screen 'Server error please try again'. I have confirmed that I am the 'Account holder' but still can't get it to activate!!!!! There are no other account managers, and I am the only account holder. What is the solution, as this is driving me mad!

[Christopher_G]

Hi @wrayd21 

Welcome to the community.

What kind of device are you trying to activate it on? Are you connected to a VPN?

Chris

[wrayd2]

A stand alone PC.

[wrayd2]

There is no VPN on the desktop PC.

[Christopher_G]

OK, thanks @wrayd21 

Are you following the steps on this 'What is BT Virus Protect and how do I get it?'? How far do you get before you see the error?

Chris

[wrayd2]

I'll try this when I'm back home, which will be in a couple of days, so I will update you later this week.