Where is BT's Welcome Back department..?

[Scotsmac · Accepted solution]

Used the number provided by imjolly (thankyou) and got the very friendly and efficient Pete, who had access to our old account. We're now back on BT - or will be on August 28. 

Many thanks to all you good folk 😊

[Scotsmac]

Having got back on to the BT forum (thanks again!), I'm seeking some help about emails. Only one of my email addresses has reconnected - the one BT gave me originally. I had created a separate one to protect the "base" one but the one I used most "can't connect to the account". It's so long since I had to reconnect I am - to use an old word - flummoxed and going round in circles.

I would be very grateful if someone can refresh the way to rescue many years of messages.

Working with MacMini, MacMail, OS Mojave v10.14.6.

And yes I do feel a bit stupid 🤔