Where is BT's Welcome Back department..?

[Scotsmac]

And I'm not being sarcastic....

I want to know if I can come back to BT after making a very, very bad choice. My Hub5 downloaded at 52-54Mbps. Its replacement can only manage 37 (on the same cable). I intend to return it as unsuitable for purpose. 

My last bill was on July 12, so I may still have a final payment to make. So can anyone point me to the Welcome Back department...?  

NOTE: I hold my hand up to admit I did not read the info as carefully as I should and mistook the "you will get..." as "not less than". My bad!  

[NigelB72]

I don't think there is a Welcome Back Department, head over to BT.com and have a look through the new customer offers as they're normally pretty good 

[Scotsmac]

Thank you 🙂

[imjolly]

@Scotsmac 

if you only left in July you are not considered a new customer  Try retentions and see if you resurrect your old account on better terms 08007831401

[Scotsmac]

Thank you - I'm terrible on the phone (hard of hearing - nightmare for both ends); is there a 'chat/**bleep** email' sort of link?

[Scotsmac]

The bleep was not swearing - I used the appropriate version of "come" 😀

[NigelB72]

Come 😆

There is a live chat via BT.Com but I don't know what the availability is.... Your best bet is to look at what offers are available on the BT website 

[Scotsmac]

The missus is on the way home, so I may get her as spokesperson 😄

Thanks again - I'll keep you posted.

[pottyperson]

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@Scotsmac wrote:

The bleep was not swearing - I used the appropriate version of "come" 😀

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I guess you used a three-letter word that rhymes with "come" and indicates a dual purpose. Alas, it's also slang for a bodily fluid and offends this forum's hyper-sensitive, US-based provider. It idiotically censors numerous, perfectly respectable proper English words, the most egregious being a ban on blokes called Richard using the age-old abbreviation of their name beginning with D.

[garybs29]

If am accounts closed it can't be resurrected even if it closed in July, in that case the advice about joining as a new customer is correct