Why wont parental controls turn off

[kjb7]

I have tried turning parental controls off a few times.  each time i get email confirmation but they remain in place.   I have rebooted the router but this has not helped. 

[NeilO]

Hi @kjb7 We'll need to report a fault for that. I'll send you a private message so you can get in touch with your details.

Thanks

Neil