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ddni
Aspiring Contributor

on ‎14-10-2024 11h04

291 Views
Message 1 of 5

XBOX ultimate not visible to add on MyBT webpage

Hi I am unable to add XBOX ultimate 12 months to my recently renewed BB900 account. I have checked that I am logged into my current active BT account. Can you help?

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎14-10-2024 14h15

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Message 2 of 5

Re: XBOX ultimate not visible to add on MyBT webpage

has the 14 day cooling off period passed since your new contract activation date?  you need to use pc/laptop to access MYBT not and app



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ddni
Aspiring Contributor

on ‎14-10-2024 14h27

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Message 3 of 5

Re: XBOX ultimate not visible to add on MyBT webpage

No not 14 days since activation yet. Was unaware of that restriction. Will check after that. Thanks.

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Michael_D
Moderator
Moderator

on ‎15-10-2024 8h48

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Message 4 of 5

Re: XBOX ultimate not visible to add on MyBT webpage

If you do still have any trouble after the 14 days have passed @ddni, please get in touch with our customer service guides, and they can send a webform to have it to you within 7 working days.

Michael

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ddni
Aspiring Contributor

on ‎21-10-2024 16h09

128 Views
Message 5 of 5

Re: XBOX ultimate not visible to add on MyBT webpage

@Michael_D thanks. 17 days since order went live. Haven't seen the Xbox live pass in my account. Will flag to a customer service guide.
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