XBox Game Pass renewal

[HStolton]

Not even sure if this is the right group!

I received the free XBox Game Pass when I signed up for BT. That has expired but we are now paying monthly for it on our BT bill, however it has disappeared from my son's XBox. Any ideas how I get it re-activated?

Thanks

[RobbieMac]

Hi @HStolton

Welcome and thanks for your post!  I have moved your post over to the best board for you 🙂

I am sorry for the problems you're having with your Son's Xbox subscription.  We'll pick this up from here.  We are extremely busy at the moment so there will be a delay in our response but we'll get back to you as soon as we possibly can.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie