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ptd006
Beginner

on ‎23-04-2025 21h30

452 Views
Message 1 of 2

Xbox Game Pass release pls

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I left BT in March (after 4 years on full fibre).   

I'd taken the free Xbox Game Pass Ultimate offer. 

Like everybody else I thought I'd regain control of my Xbox account by now but naturally that hasn't happened.  Still says managed by BT/EE.

On these forums I see BT customer support is required. Usually phone call is recommended but often customers report going round in circles with agents who don't know what the problem is. 

Sometimes a kind and generous moderator who knows the right team/person is able to refer folks.  Please could I be a such lucky person?

Thanks

 

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎23-04-2025 21h55

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Message 2 of 2

Re: Xbox Game Pass release pls

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The forum mods no longer have account access so you need to phone CS 03301234150  or you can try billing message now

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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