Xbox Games Pass Issues "Unable to process your request. Please try again."

[PaddyB]

Hi @mjneenan,

Thank you for posting. If you send me your details, I'll give you a hand activating the Game Pass.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[rhuey46]

I recently went live with BT and am having the same issue activating (I've already received the email to say I'm eligible).

"We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2."

@RobbieMac hopefully you can help in providing the details / instructions on how to activate this.

Thanks.

[Spineh]

Hi,

I'm also unable to activate my 6 month game pass subscription due the system maintenance.

I've tried speaking to support on the phone but they didn't really understand my query.

Thanks.

[DavidM]

Hi @rhuey46 and welcome to our community.

Thanks for posting. Have you called the number in your message? Were they able to help?

Cheers

David

[DavidM]

Hi @Spineh and welcome back.

Good to see you again. Have you tried calling the number posted by @rhuey46 . Can you try that and let me know how it goes.

Cheers

David

[dh1976]

Good Morning, I have been trying to active this over the last month, the number to call just takes you around in circles. Can anyone help me out with this?

We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.

[DavidM]

Hi @dh1976 and welcome.

I'm sorry you didn't get any help calling the service number. I'll be happy to take a look at this for you. Check your inbox for my message and drop me over your details.

Cheers

David

[dh1976]

Hi David, sent you a message with all the details you need

[DavidM]

Cheers @dh1976 

Just a heads up, we're really busy right now but will get to you in turn.

Cheers

David

[Daisuki_Tsukasa]

I'm getting the same issue where it tells me to call the system fault line and it's not providing any help in redeeming my 12 month Game Pass.