Xbox Games Pass Issues "Unable to process your request. Please try again."

[meself1]

So, I was contacted by phone by someone from BT last Sunday (!) 25th August asking me whether it would be OK to send the activation code to an email address of mine. "Progress!" I thought.  However, here we are four days later and still no email. Seriously BT, how long does it take to actually hit 'Send' on an email? You're now displaying levels of incompetence I had previously associated with Virgin Media (and which is why I left them).

[Leanne_T]

Hi there @meself1 

Thanks for coming back to us. 

Have you checked your junk/spam folder for the email? 

If this is not showing, please get back in touch and the team will be happy to get this looked into for you. 

Leanne. 

[meself1]

Hi @Leanne_T ,

Thanks for replying. I've checked the spam/junk folder of the email account I was told that it would be sent to, but there's no trace of any correspondence from BT.  When you say "get back in touch and the team" do you mean to phone the helpline again? What will that achieve that wasn't the first time round? It seems that we're just going round in circles.

[Leanne_T]

Hi @meself1 

Thanks for checking. 

If this is not showing, please give us another call and the team will get this looked into further for you. 

Leanne 🙂

[Sharbex]

I am having the same issue as everyone else. I have tried the ‘Message Now’ option but it’s 1hr 15mins to speak to anyone.

Can you send me the message with details of how to contact the right people? I’ve seen others in this thread get sent that which seems to have worked for them

[Birani]

Hi,

Have just received my Xbox activation code via email. This was sent after I received a phone call from the Xbox team and they went on to say that if I had any problems to reply to the email.....this is the email address 

[Mod edit - email address removed as not one to be provided as a resolution]

That is the Xbox team

[meself1]

So, I waited seven working days from my initial call to BT and still no pass, so I phoned again only to be told by the person responding to my new call that they could see my original call logged but that the relevant form had not been filled and submitted by the original responder! Can't make this stuff up. Now I have to wait for yet *another* seven working days for the latest responder to fill and submit the relevant form. Come back Virgin Media, all is forgiven. 

[Jay2401]

Hi @Leanne_T 

I hope you can help me. I've just signed up for BT full fibre and am also getting "system down for maintenance, please cal..." Message when trying to claim my 12 months free game pass. Can you take a look for me please?

[Leanne_T]

Morning @Jay2401 

Thanks for coming to the community and letting me know. 

To get your Game Pass activated, please call us on the number provided on the page, and the team will certainly help you get set up 🙂

Let me know how you get on. 

Leanne. 

[kevinpaulwest]

The phone number on the message is correct but don't follow those options - those options send you to techical line issues and starts an automated process of performing checks on your broadband line 🙂

I chose the options to speak to an operator from "billing" - they then put me through to their "techical department" and that second operator says I should now receive an email from microsoft within 7 days with an activation code.

Wish me luck 🙂