Xbox Ultimate Game Pass Issue - System down down for maintenance

[Michael_D]

Hi @Fanackerpan 

Thanks for coming back to us.

I've sent you a private message to take some further details to chase this.

Michael

[Shirley30]

I have the exact same issue activating my 12 months Gamepass Ultimate, what the quickest way to get this resolved?

[Linzi_H]

Hi @Shirley30 

Thanks for coming to the community.

If you're not able to claim the Game Pass online and have been connected for more than 14 days, please get in touch so our team can raise a webform to get this sorted out.

Linzi 

[tec97]

Hello, 

I am also experiencing this issue. However, when I attempt to contact the account and billing via the "Message Now" button, nothing happens. 

Please can you reach out to help resolve this issue?

Thanks.

[Shirley30]

I would suggest trying with a different internet browser

[Leanne_T]

Hi there @tec97 

Thanks for coming to the community. 

Have you been connected for more than 14 days? 

If so, please call us and the team will be happy to help you get the Game Pass activated. 

Leanne. 

[Shirley30]

Update from my end

Contacted support via web chat last Monday - got my code sent through via email today (7 working days) , activated and now working. being honest I didn't hold up much hope as per responses in this thread but BT came good.

My advice would be to link the support agent to this thread as they spent some time reading this thread before end our chat, Might help them better for them to understand the issue.

I also asked them for a reference to the chat and that raised a complaint for me. 

Thanks

[guitarsareboring]

Just want to chime in and say that just over 5 weeks after my first phonecall to BT to get this sorted, Thursday evening I finally received my code which worked perfectly.

Thanks to everyone at BT/EE who tried to figure it all out, especially to Evan at customer services who seemed to make it his mission to solve it and called me back exactly when he said he would.

To anyone ready to give up, don't, keep calling and it'll work out. Right, I'm off to be defeated by my inability to decide which game to play.

[Michael_D]

Thanks for the update @guitarsareboring. 

I'm glad to hear that you've received it now.

Michael

[Maciek79]

Hello, I bought game pass ultimate 12 months and I can't activate it because of the service of the site I called the customer service that they can't activate by phone because I don't have a phone in EE can anyone help me in this matter it was supposed to be a gift for my son