Hi @Fanackerpan
Thanks for coming back to us.
I've sent you a private message to take some further details to chase this.
Michael
Hi @Shirley30
Thanks for coming to the community.
If you're not able to claim the Game Pass online and have been connected for more than 14 days, please get in touch so our team can raise a webform to get this sorted out.
Linzi
Hello,
I am also experiencing this issue. However, when I attempt to contact the account and billing via the "Message Now" button, nothing happens.
Please can you reach out to help resolve this issue?
Thanks.
I would suggest trying with a different internet browser