Xbox Ultimate ended early?

[jollypop2008]

Hi,

we are currently on fibre 500 and got xbox live for free. once i redeemed it, the email said it wouldn’t run out until feb but its already ended.

am i missing something or is this an error?

thanks!

[DavidM]

Hi @jollypop2008 and welcome to our community.

Thanks for posting about your Xbox game pass. I can look into this for you. Please check your inbox for my message and drop me over the details.

Cheers

David

[JohnC2 · Accepted solution]

Hi @jollypop2008, thanks for getting in touch and the Xbox team has told me they've been in touch with you and resolved this now for you.

Cheers

John