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Re: Xbox game pass manage
Hi there,
Having a similar problem getting Xbox Game Pass activated, offered as part of the Fibre900 package. When I go through the steps to Add Game Pass on the BT website, it tells me the service is down for maintenance (for a couple of weeks now), and the number to call and activate the service is useless, sending me in a loop.
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Re: Xbox game pass manage
Hi there @VanHammett
Welcome to the community.
I’m sorry you’ve been unable to activate the Xbox Game Pass on your account.
We don’t have account access on the community to activate this for you, please try calling the number provided again and the team will be happy to help 🙂
Leanne.
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Re: Xbox game pass manage
I’m having the same issue, was told by BT that as the add now button obviously doesn't work they would get Microsoft to email me a code to get my 6 months xbox ultimate and that it would take up to 5 days, 5 days gone and no code ☹️ The whole reason I upgraded to full fibre 500 was to play xbox cloud gaming and with free 6 months gamepass it looked like a no brainer, now I’m not so sure
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Re: Xbox game pass manage
Hi @Baz76
Welcome to the community.
If you've checked your spam/junk folder and still don't see the email, I recommend getting back in touch with our customer care team so they can chase this up for you.
Hopefully you have access soon.
Chris
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Re: Xbox game pass manage
Contacted customer services yesterday, they promised a code would be emailed to me by this morning, and surprise surprise nothing has has turned up
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Re: Xbox game pass manage
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Re: Xbox game pass manage
No, Spoke to customer services today and was told it would be another 7 days. Its ridiculous 😩
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Re: Xbox game pass manage
Sorry to hear this @Baz76.
I understand how frustrating this must be.
Did they provide you with any update?
Katie
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Re: Xbox game pass manage
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