Xbox game pass manage

[VanHammett]

Hi there,

Having a similar problem getting Xbox Game Pass activated, offered as part of the Fibre900 package. When I go through the steps to Add Game Pass on the BT website, it tells me the service is down for maintenance (for a couple of weeks now), and the number to call and activate the service is useless, sending me in a loop. 

[Leanne_T]

Hi there @VanHammett 

Welcome to the community. 

I’m sorry you’ve been unable to activate the Xbox Game Pass on your account.

We don’t have account access on the community to activate this for you, please try calling the number provided again and the team will be happy to help 🙂

Leanne. 

[Baz76]

I’m having the same issue, was told by BT that as the add now button obviously doesn't work they would get Microsoft to email me a code to get my 6 months xbox ultimate and that it would take up to 5 days, 5 days gone and no code ☹️ The whole reason I upgraded to full fibre 500 was to play xbox cloud gaming and with free 6 months gamepass it looked like a no brainer, now I’m not so sure

[Christopher_G]

Hi @Baz76 

Welcome to the community.

If you've checked your spam/junk folder and still don't see the email, I recommend getting back in touch with our customer care team so they can chase this up for you.

Hopefully you have access soon.

Chris

[Baz76]

Contacted customer services yesterday, they promised a code would be emailed to me by this morning, and surprise surprise nothing has has turned up 

[Katie_B]

Hi @Baz76. 

Since your last post have you received your code?

Katie

[Baz76]

No, Spoke to customer services today and was told it would be another 7 days. Its ridiculous 😩

[Katie_B]

Sorry to hear this @Baz76. 

I understand how frustrating this must be.

Did they provide you with any update?

Katie

[Baz76]

How do I go about raising a complaint? Every time I have spoken to someone I have been fobbed off with empty promises, absolutely awful customer support

[Baz76]

No, no update. Just told to wait another 7 days