Xbox ultimate pass with full fibre 900

[Rkid76]

I have recently renewed my broadband deal to full fibre 900 with the 12mths xbox pass but have not yet received any emails regarding activation 

[caravanj]

@Rkid76 

We upgraded from 500 to 900 which went live yesterday & we got the Xbox offer email with the activation link yesterday.

However, we certainly won't be using it. 

[imjolly]

@caravanj 

you could gift it some some other younger family member as I did

[imjolly]

@Rkid76 

there are numerous posts like yours using search and check for solutions

when was activation?

have you paid your first bill?

you must use pc/laptop not app

is your order marked as completed?

[Rkid76]

Activation was last month.

Broadband has already changed to new contract. Just not had any email regarding pass. 

[imjolly]

is your order marked as completed in MYBT?

has first bill after upgrade been paid

have you checked MYBT using pc/laptop for 'content partner'

[Rkid76]

Looks like they are waiting for the old equipment to get back to them sent last week. Could be that. Paid bill for last month but I have seen others get the email within the first week after starting contract.

I'll wait for equipment to reach them and may have to chat to them if nothing changes.