Re: norton

Nick64 · ‎30-01-2022

Trying to swop over to norton but getting virus scan failed if anyone has had the same

imjolly · ‎30-01-2022

What device are you using?

Have you uninstalled McAfee and managed to install Norton?

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Nick64 · ‎30-01-2022

Thank you for the reply

Lenovo windows 10

mcafee is still installed

imjolly · ‎30-01-2022

You will need to uninstall McAfee before installing Norton.

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/Important-updates-to-your-virus-and-passwo...

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Nick64 · ‎30-01-2022

Will try that thank you

Johntina93 · ‎30-01-2022

I also having same issue Lenovo windows 10 and have uninstalled Mcaffee, it's made no difference I still can't download

Nick64 · ‎30-01-2022

Thank you. Yes I have heard the same hopefully BT will get it sorted.

imjolly · ‎30-01-2022

@Nick64 @Johntina93

Did you use the NcAfee removal tool as it sounds like you still have remnants of McAfee still on your device like many other posts

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Nick64 · ‎30-01-2022

Thank you.