BT TV Box Pro - can't play back recording

[pamelap]

@RobbieMac 

It has sort of happened again, although slightly different.

It's the same BBC 10pm London news programmed recording from the Schedule.

This time it has recorded 42 seconds and I can play back the 42 seconds. The time on Info is 10:33 pm to 10:34 pm. The play back shows towards the end of the weather forecast and the presenter saying they are now going over to the Local News (ie. end of the main News - which itself recorded and played back correctly).

[RobbieMac]

Hi @pamelap

Thanks for posting back.  I am sorry for the problems you're having

I have sent you a private message with instructions on how you can send us over your details.  If you need help reply with the info I need, and we will take it from there.  See Private messages

Thanks,

Robbie

[DavidM · Accepted solution]

Thanks for taking my call earlier @pamelap .

As discussed this is more than likely a transmission issue as there are no issues with the ProBox etc and it's isolated to one programme.

Cheers

David

[pamelap]

@DavidM @RobbieMac 

Thanks for all the help.

[gpduffy]

I also have the same issu recording soaps .. I've a new post

[dweston83]

I have suffered from this issue ever since switching to IP channels, I was on the trial and reported this issue but nothing happened. I have lost recording about 20 times now.