BT TV Box Return

[osamaahmed2096]

I cancelled my TV membership and returned the box in the prepaid package that I received, I checked the royal mail tracking and it was delivered on the 25th February yet I still receive notifications that I need to return it and the status shows awaiting return on my account. Can this be updated on the system please ?

[PaddyB]

Hi @osamaahmed2096,

Thank you for posting and welcome to the Community. If you send me the details along with the proof of postage I'll be able to mark that equipment as having been returned.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy